Job expirat
Role:
Leads the Vendor Management Operational (VM) teams in the day-to-day sourcing of external and internal training provision on behalf of clients. The role holder will manage, on a day to day basis, the overall performance of their assigned team and individual team members (Senior and Junior VM), in the delivery of services. The role’s purpose is to build, manage and deliver a high performance vendor management team within area of responsibility.
The Team Leader (TL) will have contact with training vendors/suppliers; learner contact; internal Xerox Services Training Administration (TA) team; Internal Accounts Department and other internal functions (HR, IT, Finance). Additionally, the TL, will have responsibility for gathering, compiling and producing management information reports (both standard and ad-hoc) as required.
The TL will utilise a range of IT software and tools and works to service level agreements and standardised agreed processes.
The suitable candidate should be able to demonstrate a range of skills and abilities gained through experience in a similar Supervisory, Team Lead or Management facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements. The TL will be able to demonstrate the ability to coach teams and individuals toward high levels of performance.
Major responsibilities:
Effectively manage the team in delivering the day to day external training requests:
Evaluates information received and assesses learner requirements
Ensures accuracy of information received and if applicable requests or clarifies further information from the client
Provides direction for the team
Conducts 1-1’s and performance reviews with each team member to ensure development focus
Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets
Effectively manages day to day contact with external vendors or training bodies:
Liaise with training administration team leader to ensure a cohesive and collaborative relationship to meeting the clients requirements
Liaise with client organizations:
Work with the client’s Learning & Development departments and learners to ensure requests are fulfilled satisfactorily
Provide Management Information to the VM Country Lead
Support the team in proactively identifying cost-saving initiatives
Query resolution of:
Vendor/Training supplier requirements
Client L&D questions and queries
Escalated client delegate questions and queries
Proactively identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly:
To existing processes
New processes
At peak request times; TL needs to process requests and support team in achieving performance targets
University Degree
Purchasing, Sales or Senior Administration experience at a supervisory level or above
Understanding of Financial Management (Invoicing Management, Purchase Orders)
People Management skills and coaching
Experience of working in complex, high change and high performance environment
Fluent in English
People Management and coaching skills
Decision making skills
Negotiation skills
Team management and working skills
Commercial acumen
Problem solving skills
IT literate, particularly intermediate/advanced MS Excel and Database skills
Ability to work in a multi-cultural environment
Ability to work remotely and virtually with others
Work on own initiative
Confident and professional telephone manner
Ability to grasp concepts quickly
Able to understand the Xerox Services business and HR Shared Service offering
Able to understand the client drivers for outsourcing
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
