Job expirat
The role: Vendor Management Operations Team Leader
Leads single and/or multiple client Vendor Management Operational (VM) teams in the day-to-day sourcing of external and internal training provision on behalf of clients. The role holder will manage, on a day to day basis, the overall performance of their assigned VM team and individual team members (Senior and Junior VMs and back office teams as well as close liaison with the in- country Senior VMs if applicable), in the delivery of services.
The role’s purpose is to build, manage and deliver a high performance vendor management team within area of responsibility, working with the VM Lead to manage the total Client’s vendor management team/resources across region and in line with Xerox policy.
Is key critical day-to-day contact with the client for the contracted vendor management service. The role holder will have a hight level of direct customer contact.
Responsible for inputting to the Financial Management of the account, (including Invoicing Management , Budget Management and Purchase Orders)
The Operations Team Leader will have contact with training vendors/suppliers; learner contact; internal Xerox Services Training Administration (TA) team; Internal Accounts Department and other internal functions (HR, IT, Finance). Additionally, the Operations Manager will have responsibility for gathering, compiling and producing management information reports (both standard and ad-hoc) as required.
The Operations Team Leader will utilise a range of IT software and tools and works to service level agreements and standardised agreed processes.
The suitable candidate must be able to demonstrate a range of people management skills and abilities gained through experience in a similar Supervisory, Team Lead or Management facing role. Furthermore, they are able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements.
The Operations Team Leader will be able to demonstrate the ability to coach teams and individuals toward high levels of performance. Key critical is the ability to manage teams across multiple locations in delivering exceptional service delivery performance in a continuous change environment.
Background, skills, experience and qualifications
• People and team Management and coaching skills
• Advanced level English (written and verbal)
• Decision making skills
• Team management and working skills
• Ability to work in a multi-cultural environment
• Ability to work remotely and virtually with others
• Work on own initiative
• Understanding of negotiation skills
Role specific competencies and requirements
• Strong leadership coupled to people and team management experience and capability. Will manage a diverse and complex multi-national Xerox team, interface with a series of complex client teams and a wide range of suppliers.
• Ability to prioritise and control workload of a remote team.
• Previous experience in direct customer and end user contact. IE The users of a service.
• People Management skills including: coaching and performance management
• Skilled in supervising teams to deliver performance in a continuous change environment. New service lines being added, adapted or stopped.
• Sales, Senior Administration or Purchasing experience at a management level
• Understanding of Financial Management (Invoicing Management, Purchase Orders)
• Experience of working in complex, high change and high performance environment
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
