Job expirat
IntelligentBee is looking to hire a passionate Customer Support Engineer. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!
Responsibilities:
* Enthusiastically respond to technical support requests through email, online chat and phone;
* Empathize with the customer and be their advocate;
* Provide excellent customer service consistent with our world class reputation;
* Perform testing of features and site functions, escalate issues within the department as needed, and assist with communicating issues to our Engineering Team;
* Help users with trial sign up process, configuration of accounts, billing issues, general troubleshooting, general account assistance;
* Create knowledge base articles and assist with upkeep of FAQs;
* Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs;
* “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success.
To succeed in this role you must be positive, self–starting, goal oriented, outcome focused, and results driven with the following traits:
* High Energy, optimistic outlook and positive attitude;
* Enthusiastic about technology/early adopter (gadget geek);
* Empathetic approach to troubleshooting and customer service;
* Turn obstacles into challenges;
* Quick learner, willing to take initiative, and has great follow through;
* Strong listening skills and analytic abilities;
* Introspective with passion for self improvement;
* Passion for web development;
* Strong problem solving skill set, creatively;
* Communicates based on what is heard, not just what is said;
* Motivated by challenge;
* 1-3 years providing professional customer support is preferred;
* Computer Science/Engineering degree is preferred.
We offer:
- latest tech equipment;
- cool office and desks;
- open and collaborative work environment;
- flexible schedule;
- fun-room;
- medical insurance;
- daily lunch, free snacks & drinks.
If you are interested, please send me your updated English resume at alina@intelligentbee.com.
IntelligentBee provides high-quality web development focused on effective communication and reliability helping companies around the world build great software products and deliver value to their customers.
http://intelligentbee.com/
