Job expirat
The role: Service Delivery Coordinator Spanish and English (print solutions)
Role, Purpose and Scope
A) XPS Admin Tasks: Execute all admin task to ensure: a) smooth transition of XPS projects from sales to delivery; b) ORR process; c) “GO-LIVE” and “TTR” in order to avoid QBS and SDM to waste much time on administrative tasks but ensure all needed information to be on time and in placed.
B) HR Admin Tasks: For different GDO contracts support to ensure the access to client facilities for any Xerox person (it may be Xerox or providers personnel)
Major Responsibilities
A) XPS Admin:
• ORR owner
• XPS MACD owner
• Support to all XPS projects (in transition or after go-live)
• Support to SDM on their XPS accounts
• Single point of contact for GDC on XPS accounts
• SD XPS Champion
B) Support HR
• Ensure access to client facilities for any Xerox person (it may be Xerox or providers personnel)
• Load Xerox & partners work force data and HR documentation into client’s systems (as many times as required)
• Maintain updated data into client’s systems
Background, skills, experience and qualifications
A) Background
• Experience on reporting (management) with info coming from different sources and timings.
• Use to work on an interdepartmental and collaborative model
• EXCEL advanced
• Experience of at least 2 years would be desirable
B) Skills (see next table)
Role specific competencies and requirements
Primary Skillset Needs
• Bilingual in Spanish and English
• Knowledge of XPS processes.
• Knowledge of Spanish HR regulation: different types of documentation, periodicity
• MS Office, mainly EXCEL
• Communication with client
• Work under pressure
• Team worker
Secondary Skillset Needs
• Thorough
We are looking to fill this position as soon as possible. Please apply only in the nature specified. We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
