Job expirat
The role: Service Level Coordinator with ITALIAN and ENGLISH
Scope:
• The scope of the role is to be the key support to Service Delivery Managers in day to day activities relating SLA measurement.
Major Responsibilities
• Produce Customer SLA reports and store all the relevant documentation in Docushare
• Produce Supplier SLA reports and store all the relevant documentation in Docushare; in order to produce such reports basic interaction with suppliers is needed
• Update all the related dashboards
• Escalate any issue with Customer and Supplier SLA report availability to stakeholders (Service Delivery Managers, Purchasing department)
Background, skills, experience and qualifications:
- High School Diploma / (GED) / Secondary School GCSE or Equivalent
- Good communication and interpersonal skills
- High level of accuracy
- Ability to work with minimal supervision, self-motivated
- Ability to organize work and tasks in order to meet deadlines
Role specific competencies and requirements
- Good Italian speak/read/write (he/she has to work directly with colleagues)
- Good English speak/read/write (he/she has to interact with GDC organization in case of particular issues)
- Systems knowledge: Intermediate Excel
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.