Job expirat
Job scope : Plans, manages, and controls the day-to day activities of a team that provides operational support for cross clients within a Shared Services Center Workstream across Europe
ü Establishes operational objectives and work plans, delegates assignments to subordinate managers.
ü Develops systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise.
ü Responsible for achieving measurable results on time and on budget.
ü Develops and subsequently implements new projects, policies and procedures for the department(s) to meet specific goals.
ü Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.
ü Prepares related reports and audits current procedures to monitor efficiency of operations.
ü Ensures that business practices are performed in accordance with Xerox policy, procedure and applicable federal, state, and local laws and regulations.
ü Ensures employee conformance to established policies and practices.
ü Selects, develops, and evaluates personnel ensuring efficient operation of the function.
ü Has overall cross client responsibility for delivery on SLAs of the respective work stream
ü Is accountable for constant innovation within the Work Stream
ü All other duties as assigned.
Reports into: Head HR Shared Services Europe
ü demonstrate a clear understanding of the BPO environment
ü have a proven track record in recruitment and management, in building relationships with clients, defining functional goals and delivering effective services
ü have excellent written and oral communication skills English languages; another European Language would be a great plus
ü have excellent organisational and management skills
ü have excellent interpersonal skills, to be self-motivated with an attention to detail and with the ability to work on own initiative, under pressure and to tight deadlines;
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
