Job expirat
The role: Partner Support Assistant
Purpose of the role:
• Main daily contact for the Partner with regards to all administrative and operational functions.
• Key areas of focus: Assistance with: Sales issues, Query handling, Supplier Purchasing Management (SPM) process, Partner portal management, Partner communications.
Role scope:
• To provide operational support to specific named LEO Partners, to achieve the total delivery of the Equipment Sales Revenue (ESR) annual target.
Major Responsibilities
• To act as centre of competence and be the first point of contact for all partner related operational and administrative queries, including Query Management System (QMS).
• To act as a centre of competence for Automated Meter Reads (AMR), Consumable Ordering Tool (COT) and Automated Supplies Replenishment (ASR).
• To assist the Partners when required with SPM and equipment registration on the Partner portal to ensure accuracy and to reduce invoicing errors.
• To provide support to the Partners in the use of the portal and to drive efficiency. To provide ongoing portal training to the Partners including subsequent updates.
• To provide support to Partners pricing requests.
• To provide support to Partners on contractual agreements.
• To establish Partners pricing frameworks.
• Act as key interface with Marketing to help create effective partner marketing programs and support the implementation.
• Provide framework operational support to Alliances Partner Relationship Account Managers.
• Responsible for organising Partner days at the SMART centre for the purpose of training, including the agenda, resource and logistical elements.
• Responsible for obtaining sales out data from partners to feed into Variable Earning Shared Services (VESS).
• Own the proactive communication process to the partners including stock / allocation restraints, distribution channel communications, Stop Order Take (SOT).
• Support the Partner Management team with the provision of data to support the partner account review process where required.
• To own and drive projects which improve the partner experience.
• Build “Back office” relationships with Partners.
• To compile and collate monthly revenue from Sales Ordering Intake Report (SOIR) and Sales Ordering Status Report (SOSR) Reseller reports.
• To understand the internal virtual teams and work with them to support Partners.
• Responsible for Training trackers.
Background, skills, experience and qualifications
• Ideally, knowledge and experience in working in Partner environment.
• Self-motivated and able to work individually and in support of the team.
• Ability to use own initiative and make sound, balanced business decisions.
• Good communication skills both verbal and written.
• Good understanding of Xerox internal processes and systems i.e. Order To Collect (OTC), E-Sap, QMS, non-standard pricing requests.
• Experience in use of Microsoft Office suit of programmes.
• Knowledge of the sales process.
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
