KNOWLEDGE MANAGER

Capgemini Services Romania SRL

09-01-2015 | EXPIRA LA 08-02-2015

Job expirat

RESPONSABILITATI

POSITION LOCATED IN IASI

1. POSITION PURPOSE AND SCOPE OF WORK:

• Ensure that knowledge is created, authenticated and approved, in accordance with the knowledge management process
• Work together with Front line and Resolving teams to create new solutions /amend existing solutions / delete the obsolete solutions
• Offer training related to the knowledge management tool;
• Realise periodically service reports or ad-hoc reports requested by SDM /OPM /TL;
• Providing accuracy and consistency of the knowledge database;
• Building and maintaining effective working relationships with Customers Knowledge Managers;
• Maintaining up to date Knowledge Management work instructions and procedures;


CERINTE

2. REQUIREMENTS:

• English language skills both verbal and written;
• Advanced understanding of MS Office package (Word, Excel, Powerpoint);
• Ability to interpret technical issues for a less technical audience and work under pressure;
• Be able to work with minimum supervision and perform under pressure to tight deadlines.
• Able to work effectively and be flexible;
• Be pro-active;
• Team player with the ability to build relationships with both colleagues and external clients;
• Attention to details.


DESCRIEREA FIRMEI

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.