16-06-2016 | EXPIRA LA 16-07-2016
Job expirat
Adecco Human Resources is looking for its client, a multinational IT company, the largest hosting provider from Europe, a Customer IT Support – Resolution management team with German
Responsibilities:
• First point of contact on multiple brands, working in rotations for business as usual and focus on single brands if outages occur
• Troubleshooting technical and admin issues for customers across brands, including, but not limited to VPS, networking, SAAS and payment queries
• Multiple communication channels (emails, chats, tickets & phones)
• Tracking and logging contacts via multiple CRM platforms
• Creating and managing technical briefs
• High quality technical resolutions
• Attending seminars and training courses
You will work closely with customers and colleagues to resolve any technical and/or account issues in a timely and professional manner.
It will be provided to you all the tools you need to do your job to the best of your ability, including full training on products and services, support from experienced tech-experts on hand to help guide you, honest and helpful feedback.
Ideal candidate:
The perfect candidate is willing to learn new things, keen on everything that’s IT & customer experience related and proactive.
• English and German, both at proficient levels both spoken and written – this is a mandatory requirement
• Availability to travel is a mandatory requirement (at least for the first few months, during the training period)
• Unix troubleshooting experience is an advantage, but not mandatory
• Experience with CRM platforms is an advantage, but not mandatory
• Customer Support experience is an advantage, but not mandatory
• Working in a growing, forward thinking company
• The opportunity to develop your skills and abilities in a multicultural environment
• Technical training / certifications upon request
• The company will support relocation costs, if applicable (remote working excluded)
• Competitive salary in line with market averages
• Travels abroad for a full training at beginning and also on the job
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
