Job expirat
POSITION LOCATED IN IASI
1. POSITION PURPOSE AND SCOPE OF WORK:
• Ownership of the accuracy and quality of information on all logged incidents; regular evidence of constructive feedback on the accuracy and quality of logged incidents;
• Realise periodically service reports or ad-hoc reports requested by SDM /OPM /TL;
• E2E Management of tickets, against SLAs and contracts;
• Maintain good relations with all suppliers and resolving teams;
• Escalation to TL / SDM / Resolving Teams where tickets may or have been breached.
2. REQUIREMENTS:
• Excellent English language skills both verbal and written;
• Advanced understanding of MS Office 2007 /2010 package (Word, Excel, Powerpoint);
• Flexible and well motivated team player;
• Able to work with minimum supervision and perform under pressure to tight deadlines;
• Attention to details.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
