Helpdesk Field Engineer


19-10-2016 | EXPIRA LA 18-11-2016

Job expirat


• PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades
• Provides quick response and maximum uptime for all users and performs end user training when necessary
• Assists in determining suitable software to meet user requirements
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers
• Provides technical on-site maintenance and support for new and existing systems
• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Receives and prioritizes issues and forwards using appropriate escalation procedures


• Good English written and spoken skills
• Basic knowledge of Windows Server environment and Active Directory structure
• This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking
• PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of Outlook


With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.