Job expirat
European Operations Manager
Role purpose:
Establishes the Rightshore model within the European Global In-House Centers (GICs).
Primarily responsible for leading the cross functional teams to support the Xerox Technology and Corporate function business leaders with the development of their global teams. Acts as the interface between the business leaders and the Xerox Services support partners in each GIC within Europe, which include but are not limited to Recruiting, HR, Finance, IT, Facilities and Procurement.
The European Operations Manager will facilitate new inquiries, monitor project progress, proactively support & streamline local operations.
Duties include but are not limited to:
Proactively Identify and mitigate operational risks
Propose process improvement plans
Overall HR Manager for all project teams
Single of point of accountability for performance of teams
First point of escalation
Program management for all new initiatives including expansion of existing operations
Overall Operational responsibility for the center
SME regarding the local / regional processes & policies
Background, skills, experience and qualifications
Education and Background
Preferred B.S degree in business administration, or related fields with a minimum of 5 years of project management
Operational experience with complex service contracts
Consulting and project management experience
Advanced knowledge in MS Office Suite (Outlook, MS Word, Excel, PowerPoint)
Lean Six Sigma, PMI, and ITIL certifications desired
Role specific competencies and requirements
Required Skills
Demonstrated ability to understand financial analysis, planning and control
Strong analytical skills
Project management skills
Excellent written and verbal communication skills (including email, phone, reporting, presentations etc.)
Strong time management skills
High-level people skills to leverage plans into customers’ sites and drive improvement
People management and leadership skills
Attention to detail required
Ability to recognize escalation opportunities and act upon them
Strong follow through skills
Advanced knowledge in MS Office Suite (Outlook, MS Word, Excel, PowerPoint)
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
