20-01-2016 | EXPIRA LA 19-02-2016
Job expirat
POSITION PURPOSE AND SCOPE OF WORK:
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents;
- Accurate and timely hand off to other resolving teams.
Personal Qualities:
- Excellent Portuguese and English language skills both verbal and written;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.
Educational Requirements:
- University level preferred.
Work pattern: we will confirm the working hours before the hiring process.
• Relocation package (for those who are willing to move to Iasi)
• Flexible schedule (part time, full time)
• Attractive salary package
• Meal tickets
• Health insurance
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini
• Team building events
• Taxi vouchers
• Regular performance assessments - twice a year
• Significant development opportunities within the company.
We are looking to fill this positions immediately.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
