Customer Service Advisor with English

Capgemini Services Romania SRL

22-07-2014 | EXPIRA LA 21-08-2014

Job expirat

RESPONSABILITATI

POSITION LOCATED IN IASI.
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.


CERINTE

• Fluency in English,
• Fluency in French (great advantage)
• Excellent verbal and written communication skills,
• Professional telephone manner,
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications,
• Basic technical support experience an advantage but not necessary,
• Flexible, well-motivated team player, ability to work under pressure,
Available to work in shifts.


BENEFICII OFERITE

All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.


DESCRIEREA FIRMEI

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.