Customer Service or Technical Support

Headhunt International

08-11-2016 | EXPIRA LA 10-11-2016

Job expirat

RESPONSABILITATI

Language: Fluent/ Native Any language, Good English
Place: Athens, Greece
Start date: as soon as possible (depends on project)
Working hours: 8am to 9pm - 8 hour shifts - 5 days a week, no night shifts

WHO ARE THEY ?

You are a native or fluent in any European Language ? You want to start your international career? Come and join this French Multinational company and work in sunny Athens !

Leader in Customer Experience Management, the company connects the biggest and most respected brands on the planet with their customers by providing positive customer interactions.

Join a team of 190,000 passionate people working in 311 sites providing outstanding customer experience from 65 countries in 75 different languages.

Work with products from brands like Apple, Microsoft, Sony, Lenovo, and many others !

YOUR DUTIES AS AN ADVISOR

Receive inbound calls, E mails and Chats from consumers requiring product support
Maintain, analyze, troubleshoot and attempt repair of all products
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
Speak clearly and inform accordingly the consumers
Manage the length of the calls ensuring minimum consumer inconvenience
Stay current with system information, changes and updates


CERINTE

WHAT ARE THEY SEARCHING FOR ?

Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
Clear communication and soft skills (written + verbal)
Strong tech skills and familiarity with new technologies
Capability of handling demanding clients and stressful situations
Readiness to work in a fast paced environment
Demonstrate an efficient communication and politeness during the call
Effective listening skills
Knowledge Retention + Attention to Detail


BENEFICII OFERITE

WHAT DO THEY OFFER ?

Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)

Salary: Private, (conditional 14 month salary per year)
Monthly performance bonus: up to 200 € (depending on project)

Career development opportunities
Health insurance coverage plus pension benefits
Greek Holidays + Sundays+ Overtime are always extra paid
Three extra bonuses per year (Christmas, Easter, Holidays)
Lots of benefits, discounts and initiatives for all employees
Free Greek courses for all employees
A friendly multicultural job environment