Customer Services Agent

Adecco Romania

14-03-2017 | EXPIRA LA 13-04-2017

Job expirat

RESPONSABILITATI

• To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
• To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
• To meet and exceed KPIs (AHT, quality, CSAT)
• To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
• To follow processes and policies
• To follow documentation standards
• Ability to work rotating shifts to cover the Departments operating hours.


CERINTE

Main purpouse of the job:
To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

Candidate profile
• Excellent customer service skills
• Fluent in French/Italian/Spanish/German
• Excellent problem solving skills with attention to details
• Excellent written and verbal communication skills
• High school degree and/or college degree
• Nice to have prior Contact Center/ travel industry experience


BENEFICII OFERITE

• attractive salary and performance bonuses;
• advancement opportunities.


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro