Job expirat
What will your job be about?
The primary objective of the Level 2 Desk side is to resolve user incidents (problems) as quickly as possible returning the user to full service. This Service includes but is not limited to providing support for users' requests and incidents around hardware, software, network, and server issues. You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
What are we looking for?
An advanced English level is mandatory to do the job right.
Familiar with Microsoft Office suite, Microsoft Outlook in particular.
Computer assembly and dismember knowledge.
Ability and willingness to learn complex IT infrastructure domains,
Familiar with troubleshooting and installing Windows based operating systems (XP/Vista/7,8, Server)
Previous work in a large Windows based environment for Helpdesk is an advantage
Familiar with basic network setup (small LAN & VLANs)
Software troubleshooting and root cause analysis
What do we offer?
A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
