Job expirat
The IT Operations Engineer handles alerts and failures highlighted by the IT monitoring systems and takes appropriate actions to resolve them. When necessary, utilises support from technical experts within the organisation and third parties, as required, in order to provide a resolution.
Make Your Next Step
IT Support & Monitoring Engineers have to solve a variety of network and application problems, including those that may not have standard resolution methods. In such cases, they have to be able to apply methods based solely on their own technical knowledge.
Responsibilities:
Handle alerts and incidents and follow them through completion or escalation - analyse the alert or incident and, depending on complexity and resolution time constraints, either solve it or seek help
Collaborate with remote teams, customer technical staff or third parties, to resolve alerts and incidents
Assess, troubleshoot and escalate user problems to specialized teams when necessary
Ensure that monitoring is in place for all IT and service assets as triggered by change control or the introduction of new services, and regular auditing of IT and service assets for compliance to standards
Grasp information in several formats, including print, verbal and pictorial representations, and improve the existing knowledge base
Work on a shift pattern schedule
Match Your Skills
We are looking for intelligent people, who have previously worked in technical roles within an IT-focussed company. You should have at least 2 years’ experience in similar roles though are willing to make exceptions for exceptionally skilled candidates.
Match Your Skills
We are looking for intelligent people, who have previously worked in technical roles within an IT-focussed company. You should have at least 2 years’ experience in similar roles though are willing to make exceptions for exceptionally skilled candidates.
Mandatory skills:
Strong written and verbal communication skills in English
Linux System Administration
Windows Server System Administration
Performance monitoring
Desirable skills:
Diagnostics of LAN and WAN networks administered by 3rd parties
Storage array hardware and server connectivity / SAN technology
Enterprise Server Hardware
Desktop hardware and operating system knowledge
VMware and virtualization
VOIP system principles
IBM WebSphere
Awareness of Google Apps and support in a business environment
If you prefere to apply directly please send us your detailed English resume at: alexandra.versan@endava.com
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
