Job expirat
Responsibilities:
•Support and provide superior service via phone
•Delivering Services as defined in SLA.
•Escalate and record all possible issues encountered
•Become/remain informed of relevant procedure changes
•Meet commitments to customers
Job requirements:
•Excellent language skills in POLISH
•English, as a second language, is mandatory
•Understand the impact of attitude in handling calls professionally
•Use questioning and listening skills that support effective telephone communication
•Flexible approach and ability to remain diplomatic and tactful whilst working under pressure
Benefits:
•Fixed salary + bonus (based on the number of handled calls) + meal tickets
•Medical assurance
•Flexible working schedule (6/8 hours per day, Monday to Friday, from 10 am to 8 pm)
Din martie 2003, CONTACTCENTER RO ofera solutii in domeniul serviciilor call center - outbound (cercetari de piata,telemarketing, sondaje de opinie) si inbound (rezervari bilete de avion, abonamente presa, transferuri de bani, asistenta 24/24 )