CALL CENTER AGENT with POLISH

SC CONTACTCENTER RO SRL

14-04-2014 | EXPIRA LA 14-05-2014

Job expirat

RESPONSABILITATI

Responsibilities:

•Support and provide superior service via phone

•Delivering Services as defined in SLA.

•Escalate and record all possible issues encountered

•Become/remain informed of relevant procedure changes

•Meet commitments to customers


CERINTE

Job requirements:

•Excellent language skills in POLISH

•English, as a second language, is mandatory

•Understand the impact of attitude in handling calls professionally

•Use questioning and listening skills that support effective telephone communication

•Flexible approach and ability to remain diplomatic and tactful whilst working under pressure


BENEFICII OFERITE

Benefits:

•Fixed salary + bonus (based on the number of handled calls) + meal tickets

•Medical assurance

•Flexible working schedule (6/8 hours per day, Monday to Saturday, from 10 am to 8 pm)


DESCRIEREA FIRMEI

Din martie 2003, CONTACTCENTER RO ofera solutii in domeniul serviciilor call center - outbound (cercetari de piata,telemarketing, sondaje de opinie) si inbound (rezervari bilete de avion, abonamente presa, transferuri de bani, asistenta 24/24 )