Job expirat
Provide technical support and customer service to customers with smart phones and other telecommunication devices,
Diagnose the issue and resolve inquiries promptly, log calls from customers into contact management system and follow escalation procedures to resolve problems or issues.
Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
Communicate positively with team members, customers, and other partners
Written and verbal fluency in German language (C1)
English language on sufficient level to understand all training materials in English in both written and verbal format
Willingness to learn
Willingness to work shifts in the extend between 8am and 8pm
Experience in customer service welcome
Competitive monthly salary depending on experience, performance bonuses
Two weeks of accommodation, travel costs coverage
Professional training provided by experts
CPL Jobs in Poland is part of the larger European recruitment and HR services group, CPL Resources plc. CPL Group is present in 7 countries having a total network of 43 offices. Our philosophy is “Placing People First” – let us meet you and understanding your needs and help you to achieve your objectives as a candidate or an employer. See more on www.cpljobs.pl