Job expirat
For our partner, we are looking for a Linux Protection Server Support willing to relocate in Sofia, Bulgaria.
The team often participates in new product releases and beta cycles while researching operating systems, backup and recovery software, and third party applications. Let’s just say, there are no dull days. Our Client’s Consultants work hard, grow professionally, and continue to succeed.
Main responsibilities:
Identify and solve the customer issue using a variety of methods including SSH, WebEx remote sessions, web interface, phone, and email communication
Meet internal and client metrics
Follow customer issues through the Ticketing system until resolution, even during escalation to Level 2 or 3
Provide information to the customers Sales Rep when needed
Provide timely, effective and correct
Solutions/Information to customers
Able to work on multiple tickets at once, while keeping high efficiency
Requirements:
German: B2 level minimum
English – B2 level minimum
Technical skills:
UNIX based system administration knowledge (Linux, Solaris) in SSH Command Line, CVS, MySQL or relevant database experience; server configuration (Sendmail), mail flow troubleshooting
Excellent salary package that will be discussed suring the interview with the client.
We provide consultancy activities.
From the beginning of every relationship, our mission is to deliver outstanding costumer services and to build enduring partnership relations.
We strive to be considered reliable and professional partners by providing Staffing Consulting Services and maximizing business opportunities for both clients and candidates.