Job expirat
Responsibilities:
As a member of the Support team, your focus is to deliver post-sales support and solutions to the Idrive customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Support Services. A primary point of contact for customers, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Services may be frequently provided by on-site customer visits.
• Be in a client-facing role that addresses clients’ technical issues
• Resolve escalated customer issues without the need for Technology team intervention
• Document troubleshooting and problem resolution steps
• Interface with both business and engineering teams globally
• Take ownership of technical issues
• Work to resolve advanced issues
Requests and skills:
• Minimum 3 years’ experience in IT networking and basic electronics (preferably in automotive specialty)
• Excellent English Communication Skills (oral and written). Ability to make presentations and proposals.
• Computer skills, word processing, spreadsheets, presentations and data base development.
If you are interested, please contact us at: roberta.preda@idriveglobal.com
You will work on high-technology projects with the best team in development and engineering;
Enjoy an attractive compensation package with excellent benefits;
Most importantly, have a fulfilling career in development
Idrive, Inc. is an independent developer of semi-autonomous vehicle intelligence, providing a fleet management system at the cutting-edge of technology, powered by artificial intelligence, advanced self-learning algorithms, machine learning, and offering predictive analytics and insights. The predictive analytical models it generates are based on statistical modeling, behavior modeling, and pattern recognition. The X2 dual-camera captures relevant and important events that impact the company’s assets. Every 2 minutes the system is updated with data generated: speed of the vehicle, location, route, idle time, who is driving the vehicle, alerts on possible accidents. The camera features intelligent applications like Facial Recognition, Distracted Driving Detection, Fatigue Detection, Seatbelt Detection, Safe Distance Warning. The Global Center platform absorbs the data from the camera and creates reports on drivers and vehicles and the incidents that have occurred, creating the possibility of an effortless management.
We are the best in the world at what we do and we are looking for qualified people to join our team.