Job expirat
Technical and Operational Support Specialist or Live Virtual Class (LVC) Producer supports Virtual Classroom events for Oracle University’s Technical Education, Employee Education and CRM OnDemand training.
RESPONSIBILITIES:
- The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classes.
- The LVC producer’s primary goal is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any “virtual issues” outside of the Virtual class environment.
- The LVC producer role is unique in way where it allows you to work with multiple teams within and outside Oracle University. A producer will work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the grid services team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few.
- This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program Sr. Manager and Sr. Director.
QUALIFICATIONS:
- The Producer should have mid-level workstation-level, technical proficiency as the role includes assisting clients over the phone / web who are using various operating systems, configuration as well as Internet Explorer Browser settings.
- The candidate should have excellent customer service skills; demonstrate strength in interpersonal communications and good judgment.
- Ability to self manage, escalating to management as needed.
- Possess the desire and ability to learn new systems and processes.
- Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
- Strong Presentation skills
- Strong problem-solving skills
- Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
- Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
- Should have experience in web-enabled tools and applications.
- The ability to quickly adapt and seamlessly handle customer situations and order process issues
- Works well independently, but also as part of a team
- Must possess the ability to exceed quality standards and focus on improving the customer experience
- B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
- Experience with Virtual Classroom technologies highly desirable
- Knowledge of Oracle Applications is a plus
- Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly
- Strong communication skills in English - both written and spoken plus one of another european language.
Please submit your CV in English! Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that is changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
- the fast growth the Romanian IT & C Sector
- the highly prepared specialists
- the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
