TEAM LEADER CASH APPLICATION FOR FRENCH SPEAKERS

GENPACT ROMANIA

14-05-2014 | EXPIRA LA 14-05-2014

Job expirat

RESPONSABILITATI

- The role would require leading a team of 11 Process Associates and Sr. Process Associates to ensure best in class shared service support in F&A domain to our global clientele
- It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics

Process:
- Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks
- Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
- Utilize capacity management tools to rightly schedule resources to meet demand for operations
- Ensure the team’s have all operational resources, for example but not limited to IT, Facility, Training, etc.
- Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool
- Create reporting both for client and Genpact management for Operations review
- Identify recurrent problems/issues in Operations and resolve

Client:
- Showcase and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction
- Escalation tracking and resolution for client issues
- Be part of the client organization to drive improvement projects
- Own and hold periodic reviews with clients on Operational performance
- Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy

People:
- People management – ensuring retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
- Monthly, Quarterly and Yearly Individual Performance discussions and appraisal
- Coaching and mentoring team members, organizing career path meetings with team members
- Owning and facilitating team meetings daily for better process performance and enhancement
- Maintain discipline and positive behavior/ environment in the team
- Participating in selection of new team members or hires within Genpact
- Ensuring Learning Path for all team members is completed within deadlines


CERINTE

- 2+ years of experience in team handling for projects in BPO/Call Center/Shared Services industry
- People Management – Coaching and Mentoring skills
- Project Management skills – time and budget control
- Communication and presentation skills
- Change Management skills
- Analytical skills with attention to details
- Excellent PC skills (MS Products specifically)
- Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc.
- Advanced French and English


DESCRIEREA FIRMEI

Career impact with Genpact!


Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".

Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.