Job suspendat de catre administratorul site-ului
Responsible for, but not limited to
- Act as local SPOC for all matters pertaining to delivery, to maintain all contacts and SOWs with external suppliers and partners.
- Liaise with the all program owners, i.e. Global CSMs, Regional CSMs, CSMs, to ensure the consistency and quality of service delivery is consistent with global processes.
- Manage customer site visits
- Meet & exceed financial & non-financial targets as agreed with & approved by VP Global Client Service Management
- Participate in local Call Center Forums as appropriate
- In cooperation with Functional Management and Local Human Resources, drive HR policies of principle nature, such as (but not limited to) disciplinary cases, leave policy, salary policy, internal rules.
- Participate in Business Development Activities
- Manage local / Regional relationship with partners & vendors
- Facilities Planning – ensure adequate space is allocated for existing business and for planned growth and ensure the facilities are properly maintained.
- Facilitate the identification of site-specific risk management policies and processes (including Business Continuity Planning, Disaster Recovery Planning, Health & Safety and Security) – consistent with TechTeam Global policies and processes
- Ensure site complies with all TechTeam Global’s ‘Corporate Governance’ requirements
- Keep an open two way communication channel with all employees on the site.
- Reinforce TechTeam Global culture, values and reputation and ensure compliance with TechTeam Global Group policies
- Ensure high standards for corporate citizenship, social standing and safety
Skills, Licenses, Knowledge, Education and Training Requirements:
• Bachelor Degree or equivalent required
• English fluency, written and verbal
• 5-10 years experience
• Previous experience in call center/support center management position
• Understanding of call center SLAs, metrics, and operations
• Excellent customer service and team building skills
• Excellent communication and interpersonal skills
• Detail oriented
• Forward thinking
• May require additional project-specific training
• May require ability to travel internationally, as needed
• May require ability to travel within Europe, as needed
Stefanini TechTeam is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini TechTeam’s main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ 1000 employees in EMEA serving a wide range of well known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini TechTeam has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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