Job expirat
- Produce Client reports and internal management reports (including Service Performance Report, Balanced Scorecard, Customer Satisfaction Survey, other various metrics)
- Ensure all reports are accurate and posted to the established data
- Coordinate the input of data into reporting tools
- Collect the daily, weekly and monthly data required by the engagement for both service and operational performance reports
- Extract data from databases as required utilizing the appropriate toolset
- Promote continuous improvement opportunities to the processes used for service reporting
Candidate profile:
- University Graduate
- Fluent English plus French
- 2+ years successful professional experience
- Strong, demonstrable customer service and business management experience
- Ability to perform data analysis and to perform under tight schedules
- Hands-on experience with standard office tools (Microsoft Word, Excel – macros a plus, PowerPoint)
- Communication/ presentation skills
- Analytical Thinking
- Customer Service Orientation
- Project Management Skills
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
