Job expirat
Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities.
Supports continuous improvement and organization development activities.
Participates in ad hoc area or global projects as required.
Responsible for delivering one for more of the following to one or more accounts:
Reporting Capability:
• Collect performance data from service delivery, etc.;
• Produce first draft of client facing reports;
• Perform metric gap & trending analysis;
• Produce final drafts for operational reports & business reports.
Change Capability:
• Change Form Management;
• Facilitate Impact Assessment;
• Submit for Approval;
• Verification;
• Tracking;
• Communication;
• Reporting.
Satisfaction Survey capability:
• Validate input;
• Rollout survey;
• Send reminders.
• Good written/spoken English;
• Effective communication and organization skills;
• Experience in Service Management processes and reporting on SLA metrics;
• Demonstrated ability to achieve customer satisfaction through a managed service framework;
• Facilitation skills;
• Virtual teaming experience;
• Adaptability to change;
• Effective collaboration skills and experience;
• Adept in working across a heavily matrix organization;
Nice-To-Have
• Prior outsourcing experience;
• Implementation skills;
• Process design experience.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
