Job expirat
Purpose of the role:
Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.
Responsibilities:
Develops and administers schedules, performance requirements and may have budget responsibilities.
Gives support for capacity planning across TA, VM and F&A.
Coordinates the Root cause Analysis for any deviations from SLA and KPIs.
Escalation of issues to responsible Team Leads and Account Manager, as applicable.
Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
Provides guidance to subordinates within the latitude of established company policies.
Recommends changes to policies and establishes procedures that affect immediate organization(s).
Is involved in status tracking of Improvement initiatives (E.g. Process Improvements) and cross-team coordination of Process improvements.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Coordinates the Monthly report creation with PMOC (Reporting) and Quality Teams.
Prepares and follows-up the Operations Tracker/ other type of Report.
Coordinates with Xerox PMO for tracking of larger Projects (e.g. Scope-up).
Facilitates the Operational Call/ Governance Calls.
Tracks and reports the Change request status.
Completes other duties as assigned.
Customer relationship experience;
Relevant experience in outsourcing field and budget management;
Analytical and strategic thinking;
Good financial knowledge - including P&L management;
Familiarity with cost construction/financing and business case justification;
BA/BS degree or equivalent practical experience;
Fluent in English
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
