10-08-2016 | EXPIRA LA 09-09-2016
Job expirat
These are your tasks:
• Deals directly with customers either by telephone, electronically or face to face;
• Responds promptly to customer inquiries;
• Receives and record in IT system the orders from the clients (restaurants/ filling stations);
• Checks and processes the orders received from the client;
• Controls the products delivery and solves the problems appeared;
• Controls and resolves the quality complaints;
• Periodically updates the order form;
• Communicate the orders schedule for each client;
• Maintains the relationship with the customers;
• Manages the specific documents (notices, invoices);
• Prepares the invoices for services provided to customers;
• Keeps records of customer interactions and orders received;
• Records details of inquiries, comments and complaints;
• Communicates and coordinates with all the internal departments;
• Prepares monthly reports;
• Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in accordance with the customers standards;
• Delivers induction training to the new employees;
• Performs any other specific tasks, according to the management requests for a proper conduct of the operations.
• High School / Bachelor degree;
• Very good communication skills;
• Customer oriented person;
• 2-3 years experience in customer service;
• Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
• Organized person;
• Microsoft Office suite knowledge;
• Knowledge about logistic market – will be a plus;
• English - advanced level will be a plus.
Please send your resumes at the following address: corina.diaconu@abchumancapital.ro
ABC Human Capital – Agentie de recrutare & Executive Search, dezvolta din anul 2005 proiecte de headhunting si recrutare pentru mai mult de 250 de companii prezente pe piata din Romania. Majoritatea proiectelor derulate de agentia noastra se adreseaza pozitiilor de middle si top management, insa compania are experienta si in recrutarea de personal pentru posturi entry level.
Gama serviciilor noastre este alcatuita astfel incat sa raspunda nevoilor companiilor client ― de la selectia si recrutarea personalului, pana la evaluarea profesionala a candidatilor sau a personalului angajat, precum si implementarea de programe de sustinere a persoanelor vizate readaptarii la noile exigente ale pietei fortei de munca.
Portofoliul nostru de clienti: http://www.recrutaresiselectie.ro/portofoliu/
Ce oportunitati de cariera oferim:
http://www.recrutaresiselectie.ro/joburi/
Contact:
http://www.recrutaresiselectie.ro/contact/
