Job expirat
Main responsibilities:
·General Customer/Technical Support
·Provide support via phone and/or email for inbound customer contacts seeking technical assistance, game play and billing queries
·Carry out research to troubleshoot customers’ technical problems
·Research new resolutions for addition to knowledge database
·Perform any other duties related to technical support as and when required
·Ensure that client escalation procedures are adhered to
·Responsible for providing exhaustive and complete troubleshooting before escalation
·Any other reasonable duties as directed by line manager
Qualifications/Education:
·Must be educated to at least Baccalaureate or equivalent standard
·Degree in an IT related subject preferred
Experience required:
·Must have customer support/service experience
·Technical support experience in a customer focused role preferred
Skills required:
·Fluent in English as well as Russian
·Excellent verbal and written communication skills
·Good knowledge of Windows operating systems
·Experienced in working with different CRMs
·Ability to identify main source of a technical problem and provide the adequate solution
·Ability to work as part of a team
·Interest and experience of ‘online gaming’
- salary will be negotiated after interview, as it varies depending on language
You are probably curious about who we are!
Launched in Japan in 1994, Pole To Win was the country’s first independent test outsourcing company.
With offices in Japan, the UK, USA, China, India, Korea and Singapore, Pole to Win has become a well-known name as an outsourcer, especially in the Video Games industry, offering a range of services, from Quality Assurance, Quality Engineering and Customer Experience to Localization and Talent Acquisition.
We are now expanding in Eastern Europe and we are proud to have chosen Bucharest, Romania to be the next location for opening a great new office.
Whether you are a gamer and would like to work with some of the biggest names in the industry, or would simply like to put your languages skills to work in a fun and relaxed environment, join our Bucharest Customer Experience team today and become part of Pole To Win’s global team!
