29-11-2011 | EXPIRA LA 29-12-2011
Job expirat
As a Customer Service Agent you will:
- Process and book purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents.
- Answer suppliers requests & purchasing hotline.
- Taking calls
- Handling emails
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
- Sharing knowledge case with the team
- Creating SOPs
- Training new team members and cross-training existing members
- Attending training sessions
- Administrative work for helpdesk needs
- Arranging working schedule with collegues flexibly, according to business needs
If you are:
• Full of Energy
• Self-motivated
• Goal-orientated
• Fluent in English
And you have:
• University Degree (Economics background is a plus)
• Microsoft Office and Internet knowledge;
• Good communication skills;
...then you are the perfect candidate!
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
