20-05-2013 | EXPIRA LA 19-06-2013
Job suspendat de catre administratorul site-ului
Responsible for the effective day to day smooth delivery of all Lugera projects, in line with customer requests and deadlines
Manage daily activities , operational service delivery, customer satisfaction, team performance and behaviour, ensuring they are both customer focused and process orientated.
Adjusting allocation of key tasks based on considerations of business risk, commerciality and urgency
Acting as a final point of escalation for customers and the team
Developing the scope of service delivered and managing the changes required to deliver continuous improvement in the quality of services
Delivering operational and process improvements
Liaison with key customers and HR stakeholders to identify and manage large scale and one off activities alongside business as usual
Ensuring that the team has all the necessary materials and resources in place on a day to day basis to meet all its service commitments
Collaborate with all colleagues to share best practices and develop processes
Responsible for the quality control of operational output and the continual drive for process efficiency and improvement
Acting as a subject matter expert in wider projects or initiatives, taking ownership for project deliverables assigned to the team
Proactive in seeking feedback on the team’s performance
Building strong relationships with key stakeholders in order to manage expectations and improve cooperation across the team , the HR community and the wider business
Develop and execute action plans to continually improve customer satisfaction levels
Taking the lead role on the more complex admin delivery of HR business processes to ensure that all team outputs are processed in accordance with business agreements
Great positive attitude!
Ability to manage large scale, out-of-box, complex business process services, involving large staff, multiple providers and clients and
various locations
Proven people management skills
Proven experience of several projects ( ideally in HR, but not a must)
Evidence of delivering operational excellence/ improvements
Strong customer service background essential
Demonstrated ability to show improvements in customer satisfaction
Excellent time management and organizational ability
Ability to diagnose issues and implement solutions to address symptoms and address root causes of failures
Systematic approach to process improvement, with an eye for detail. Evidence of delivering process improvements.
Fluency in English
Detailes oriented
"...Lugera - The People Republic, can I help you?
...enthusiastic and gregarious! ...helpful and present! ...young and
smart! ...ah, almost forgot: also good-looking!...
This is in a nutshell the Lugera - The People Republic team in Romania. Like our
colleagues in the Netherlands, the Czech Republic, Armenia, Poland and
Slovakia, we are a bunch of dedicated, happy people ready to face in a
natural, positive and friendly fashion all your challenges... a bunch of
people at the service of people, unconditionally!
You will find with Lugera - The People Republic the most wonderful HR company,
long-term commitment, full-time dedication on the job, as well as the most
extraordinary parties ever.
Whenever in need of a genuine & devoted long-term partner and friend, call
us! ...You will sense the eagerness in our approach to be flexible, highly
innovative, sharp, non-traditional, supportive and pro- active...! You
will feel we are here for you...!
...Thank you for calling Lugera - The People Republic! ... and paramount important:
THANK YOU FOR BEING THERE WITH US!
Address: 98 Vulturilor Street, Grawe Building, G, 1, 2, 3, 4, district no.
3, Bucharest;
In urma furnizarii datelor cu caracter personal, conform legii 677/2001
beneficiati de dreptul de acces, interventie asupra datelor, dreptul de a
nu fi supus unei decizii individuale.
Totodata aveti dreptul sa va opuneti prelucrarii datelor si sa solicitati
stergerea acestora.
Prin inregistrarea acestui curriculum vitae sunteti de acord ca Lugera &
Makler sa prelucreze datele cu caracter personal declarate.
Societate autorizata ca si Agent de Munca Temporara seria B nr. 0000010
din 31.10.2005, inregistrata in Registrul National de Evidenta a Agentilor
de Munca Temporara cu nr. 42."
