OPERATIONS MANAGER F&A

GENPACT ROMANIA

14-05-2014 | EXPIRA LA 14-05-2014

Job expirat

RESPONSABILITATI

• Handle a team of 20 up to 25 members with direct supervision over Team leaders and/or Management Trainees
• Achieving Performance Indicators contractually agreed with the customer
• Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
• Create reporting both for client and Genpact management for Operations review
• Own and hold periodic reviews with clients on Operational performance
• Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy
• Being part of people initiatives organized by HR team
• Monthly, Quarterly and Yearly Individual Performance discussions and appraisal
• Developing action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members


CERINTE

• Desirable to have 4+ years of experience in team handling for projects in BPO/Call Center/Shared Services industry or similar domain industry
• People Management – Coaching and Mentoring skills
• Proven experience in leading teams of or above 20 - 25 people
• Project Management with skills on time and budget control
• Communication and presentation skills
• Change Management skills
• Analytical skills with attention to details
• Excellent PC skills (MS Products specifically)
• Relevant industry experience for the position applied: F&A


DESCRIEREA FIRMEI

Career impact with Genpact!


Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".

Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.