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Service assurance is the application of policies and processes to ensure that services offered over Nobel network meet a pre-defined service quality level for an optimal customer experience.
Responsibilities:
• Surveillance of alarms & events & faults occurred in the voice network;
• Monitoring of key performance indicators for the voice network;
• Trouble-shooting and fault management for the alarms & events observed;
• Running periodical scripts, needed for the preventive and repairing activities;
• Tracking all the alarms & events & faults in the associated ticketing systems;
• Provide technical service and support to internal and external customers;
• Configure and integrate different systems and solutions in new and live environments;
• Verify and implement procedural improvements and changes (down to the level of work instructions) and provide input on structural improvements in processes/work instructions. This is done within the responsibilities of the organizational unit (and adjacent interfacing areas) with the goal to ensure changes are embedded in the daily way of working;
• Change management activities, activation/deactivation of system functionalities, deployment, re-homing, interconnections, end-to-end testing, software upgrade and remote datacenter coordination of activities;
• Provisioning and parameterization activities according to planning and design requests;
• Monitoring of the services, by executing daily routines on the end-to-end services, networks and network components by using generic and specific systems, tools and processes;
• Back-up and restore routines;
• Prepare and update documentation according to specific requirements.
• Minimum 2 years’ experience;
• Knowledge of database administration MSSQL, MySQL, Postgresql;
• Good knowledge of network provisioning and telecommunication standards;
• Protocol stack knowledge (SIP, SS7)
• Excellent communication skills in English;
• Is available to work on shifts.
Preferred Qualifications:
• Linux administration;
• Basic scripting (Perl, Shell, PHP);
• Knowledge about SNMP and monitoring tools (ex: Cacti, Nagios, Zenoss);
• Knowledge of NAS/DAS/SAN.
Nobel is a Worldwide Telecommunications Service Provider. The company has a history of expansion and profitable growth of over a period of 7 years and is well positioned for future success. Nobel offers the largest selection of prepaid and post-paid international products and services with superior connectivity to and from countries around the globe. As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world, with it is our proprietary network.
