Job expirat
• Promptly answers, screens, and processes medical service requests received through multiple communication channels (phone, e-mail, etc.) with strict adherence to confidentiality/privacy agreements and policies and procedures.
• Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Provides consumers with product and medical information following all policies, and procedures. Explains complex medical terms/information in lay terms to consumers using scripted responses.
• Provides product and medical information following all policies, and procedures.
• Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback.
• Keeps records of customer interactions and transactions, recording details of inquiries, comments and actions taken. All documentation is to be concise, thorough, and accurate.
• Manages irate or emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations
• Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Follow company policies and procedures
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Advanced French language knowledge
• English – medium (conversation & writing)
• Any other language skill would be an advantage
• At least 2 years working experience in medical/pharmaceutical role and/or Customer Service desk or any other front facing customer service/consumer/client equivalent role
• Knowledge of healthcare landscape
• Nurse School Graduates, Medical or Pharmacy Assistant
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
