Job expirat
Provides assistance for customers who have lost items. The Service Agent Lost & Found helps customers with all baggage irregularities and ensures that they receive quick, dependable and friendly service at all times.
Answers phone, email, and in-person inquiries regarding lost items. Accepts found items from multiple sources and enters items in our computerized system. Performs administrative functions.
Duties:
• Monitoring and ensuring the timely delivery of baggage
• Answers incoming telephone calls from customers regarding their lost items.
• Accurately matches found items against claims.
• Answers incoming emails regarding lost items.
• Makes outgoing calls to customers.
• Arranges shipping or in-person return of items to customer.
• Performs administrative functions required to ensure proper accounting and record keeping for the compensations paid out to customers.
• Coordinate with Ground Handlers appointed in all stations and with Blue Air’s airport representatives
• Performs other duties as assigned.
Adecco Permanent Placement is looking for its client, a low-cost airline company, a Lost & Found Agent.
Skills/Qualifications:
• Two years solid customer service experience
• Working knowledge of Microsoft Word and Outlook
• Preferred: Customer Service experience preferably in a call center environment.
• English level – Independent User
Personal Requirements:
• Must project an air of professionalism and responsibility at all times. Must be accurate, well organized, and dependable. Must be able to deal with the public in a friendly, courteous, and efficient manner both in person, via telephone, or email. Should be available for work on an overtime basis.
Educational Requirements:
• Required: A high school graduate or any equivalent combination of training, education or experience which provides the necessary knowledge, ability and skills needed to perform the job functions.
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
