Job expirat
Major responsibilities:
• Provides direction for a multifunctional team
• Develops performance reports based on specific performance indicators (eg: SLA, KPI)
• Conducts 1-1’s and performance reviews with each team member to ensure development focus
• Manages client escalations and escalated HR issues from the team
• Organises meetings with the team and with the clients
• Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets
• Effectively manages day to day contact with the other departments in the company (eg: IT, HR and Acquisitions)
• Proactively identifies recommendations for process improvements in conjunction with the client and internal departments and implements them accordingly
• Recruits new team members and handles the staff planning
• Similar working experience, ideally in a Shared Service Center environment and related with HR administration
• Experience in people management
• Analytical and synthetic thinking
• Ability to multitask
• Ability to prioritize and manage the work load based on business needs
• Excellent administration skills and good organization skills with attention to detail
• Advanced problem solving and resolution skills to include when to escalate and identify trends
• Fluent in English and French(proficient in speaking and writing)
• Experience in the MS Office at an Advanced level
We are looking to fill this position as soon as possible.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
