Job expirat
Junior IT technical support officer has to maintain the computer networks/systems, ensuring that they run smoothly and providing technical support and advice to computer users.
He/she will be responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems.
The work typically involves:
• installing and configuring computer hardware, software, systems, networks, printers, scanners and more
• planning and undertaking scheduled maintenance upgrades
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licences, computers, headsets, access cards and anything else related
• managing stocks of equipment, consumables and other supplies.
• keep a log of all technical faults (Support log)
• liaise with external suppliers for the repair of equipment under warranty or maintenance
• assist with and provide support/troubleshooting for server and router hardware
• check the network backup daily for maintenance customers
• set up, maintain and remove user network accounts where appropriate
• carry out routine network maintenance tasks
• maintain stock for office and order office stationary where necessary
Requirements:
• proficient in English
• able to multi task
• technical skills
• organizational skills
• interpersonal skills
• communication skills
• patience
• a meticulous nature
• a logical mind
• capable of working well under pressure
• Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.
Relevant Experience
• Microsoft Office and Windows
• Configuration and administration of web servers, mail servers, proxy, firewalls, remote access (VPN)
• Call center calling platform such as Vicidial
We Offer:
• A competitive salary package along with fidelity Programs
• A young and dynamic environment
• The possibility of growing within the company
WPG ofera o gama completa de servicii de call center si outsourcing.
Ce ne deosebeste de orice alt tip de call-center este echipa dinamica si tanara, profesionalismul si dorinta de a face intotdeauna mai mult , mai bine, si mai eficient. Va oferim solutii flexibile, personalizate in functie de nevoile companiei dumneavoastra la preturi mai mult decat competitive. Serviciile noastre de inbound si outbound sunt furnizate la nivel international, in 8 limbi straine, si in orice domeniu, calitatea serviciilor noastre reprezentand cea mai buna recomandare.
