Job expirat
• Respond to requests for technical assistance via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources - Advise user on appropriate action
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Stay current with system information, changes and updates
• Goal-oriented
• Fluent in Italian and English
• Self-motivated
And you have:
• University Degree
• Microsoft Office and Internet knowledge
• Good communication skills
• The opportunity to build a long-term career within a stable multinational environment; • Extensive training, locally and internationally; • Meal tickets; • Medical insurance; • Life insurance; • Bonuses based on performance; • Dynamic, young and enthusiastic team.
Give your career a global dimension!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. We are involved in areas like Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services.
Genpact has over 60,500 employees around the world and we are well known for being a company of choice both for our customers and our employees.
We are currently expending our teams in Bucharest and Cluj and we want to provide you the outstanding career opportunities you are looking for!
