Job expirat
� Provide client support and technical issue resolution via phone and e-mail
� Installing and configuring computer hardware operating systems and applications;
� Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
� Provide support, including procedural documentation;
� Respond within agreed time limits to call-outs;
� Work continuously on a task until completion (or referral to third parties, if appropriate);
� Prioritize and managing many open cases at one time;
� Establish a good working relationship with customers and other professionals
� Proficient in Italian and medium English skills
� Able to work independently and efficiently to meet deadlines;
� Self motivated, detail-oriented and organized;
� Experience with hardware and software issues;
� Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Fondată în New York, SUA, în 1984, CGS Inc deserveste clienti din America de Nord, Europa, Asia, Orientul Mijlociu si Africa; proiectele companiei implica branduri din Top Forbes 500, precum si cele mai mari firme din IT&C, banking, asigurari etc. ce activeaza pe piata din Romania.
In Romania, CGS acoperă întreaga gamă de servicii asociate activităţii de suport center: Help Desk, Suport Tehnic, Externalizarea procesului operaţional (BPO), Achiziţia clienţilor noi, Customer Care, Fidelizarea & Retenţia clienţilor .
CGS ofera o serie de soluţii de front şi back-office în 18 de limbi străine, cu aproape 3.000 angajaţi în locaţiile sale din Bucureşti, Brasov si Sibiu.
Pentru mai multe detalii, viziteaza http://www.cgscontactcenter.com/
