IT Support Technician

eMAG.ro

16-08-2016 | EXPIRA LA 15-09-2016

Job expirat

RESPONSABILITATI

• Troubleshoot issues related to IT (hardware, software, network, VoIP, printing);
• Monitor support requests using the internal ticketing application;
• Following up incidents to their resolution;
• Provide assistance in the use of IT equipment;
• Monitor proper functioning of equipment and works in preventing problems;
• Provide maintenance and keep evidence of IT equipment from all eMAG locations;
• Manage user accounts and rights/levels of access to internal applications;
• Server Maintenance (Antivirus, WSUS, SCCM, etc..).

Nice to have:
• Basic knowledge in:
o Linux;
o Powershell;
o Databases (SQL, PostgreSQL,MYSQL, etc…);
o Office 365 Knowledge;
o Apple Software.


CERINTE

We are looking for an IT Support Technician to join our IT Helpdesk Team. You will work within our IT Team and will be responsible for providing internal IT first level support in areas such as software applications, network and telecommunication. As an IT Support Technician you will interact with all users within different departments and collaborate closely with IT Infrastructure and Software Development departments.

Requirements:
• Positive attitude, calm and oriented towards identifying solutions and solving problems;
• Ability to assimilate new knowledge;
• Capacity for synthesis, analysis, attention to detail;
• Ability to handle a variety of activities in a dynamic environment;
• Good English both writing and speaking;
• B category Driver’s License;
• Microsoft Windows (7, 8, 8.1, 10) O.S., Microsoft Office suite, e-mail protocols and hardware components knowledge (mid-level);
• Basic knowledge of networking;
• Windows Domain;
• Microsoft Active Directory;
• Microsoft Exchange;
• Remote desktop tool.


DESCRIEREA FIRMEI

Lansat în 2001 ca un magazin online de sisteme de calcul si produse de birotica, eMAG se numara printre creatorii pietei de comert electronic din România. Adaptarea permanenta a serviciilor la realitatile pietei sii orientarea catre client au propulsat si au mentinut eMAG în pozitia de lider constant al pietei.

eMAG are un portofoliu în care se regasesc atât produse si solutii IT si de comunicatii, cât si echipamente electronice si electrocasnice, oferta sa extinzându-se permanent. Compania opereaza magazinul www.emag.ro precum si douasprezece showroom-uri deschise în Bucuresti (Crangasi& Baneasa), Iasi, Ploiesti, Pitesti, Cluj, Brasov, Timisoara, Oradea, Constanta, Galati, si Craiova.

In cei 14 ani de activitate, echipa eMAG a crescut in ritm alert, ajungand in prezent la un numar de aproximativ 1900 de angajati. eMAG sustine in continuare dezvoltarea fortei de munca din Romania, oferind locuri de munca de inalta specializare, intr-o piata in plina evolutie