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This is an excellent opportunity for someone looking to build and develop their career within IT Support as part of a global organization.
The focus of this position will be on providing proactive 1st line technical support for IT systems including Outlook, Microsoft Office and Active Directory. You will be handling incidents via telephone and email, logging issues, managing and prioritizing your workload and liaising with 2nd/ 3rd line support teams where necessary.
The suitable candidate will possess:
English language proficiency;
Very good Knowledge of Microsoft Office applications, especially Excel, PowerPoint and Outlook;
Windows XP operating system;
Knowledge of Active Directory is an advantage;
Excellent troubleshooting capability;
Previous successful customer service experience is considered an advantage;
Strong analytical, technical, problem solving and organizational skills;
Process and procedure oriented;
Strong written and oral communication skills;
Team player, self motivated, organized, detail oriented and able to handle changing priorities;
Able to communicate problems/issues to customers in a non-technical manner;
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management, and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages.
JOIN OUR TEAM TODAY!
TechTeam Global has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
We support customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical research, in every corner of the world. We offer a wide range of positions, from administrative support, to service desk analysts, to high-level technical support. And our extensive career support and training programs drive our strong track record of promoting our own people to more challenging and enriching jobs.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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