Job expirat
The candidate will be a member of Accenture’s IT organization and as an IT Project Manager will be a subject matter expert in charge of managing IT infrastructure projects to support Accenture’s business process outsourcing (BPO) organization service delivery. The candidate as an IT Account Manager will be a trusted business advisor providing guidance around operations and optimization of an infrastructure and services.
This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long-term relationship between IT and BPO, will have to take ownership of incidents and provide resolutions by working with various IT teams and finally will have to do follow-up to ensure service quality improvement and customer satisfaction.
Responsibilities
• Manage technology infrastructure transition projects
• Manage relationship between BPO business teams and client/internal IT teams
• Manage escalations
• Work as liaison between BPO business teams, BPO client IT and internal IT teams
• Provide account management services to entrusted BPO deals
• Service management and reporting
• Cost management – technology cost budgeting, optimization, recovery and variance tracking
• Support quality program implementation
• Plan and manage business continuity tests
• Support external and internal audits
We are looking for:
• Strong communication skills (verbal/written)
• Highly organized with attention to detail
• Strong interpersonal and negotiation skills
• Good presentation skills
• Proficiency in English
• Advanced Excel user
• Self-motivated, self-driven, responsible
• Proven experience with IT project management
• Broad experience with account management, customer relationship, business development and IT security basics
• Experience with enterprise technology solution design
• 5+ years of overall experience with IT infrastructure management/IT solutions/IT support
Advantages
• Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure
• 2nd world language
• ITIL/PMP certification
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
