Frontline Engineer - advanced in english

HUMANGEST GROUP

17-09-2015 | EXPIRA LA 17-10-2015

Job expirat

RESPONSABILITATI

- Represents the client and communicate with customers via telephone, written correspondence, or email with regards to finding technical solutions
- Facilitating resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in house
- Abilities to deal with not only technically complex issues, but also the ability to address politically charged situations requiring the highest level of customer skill
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and Escalation Resources when appropriate


CERINTE

- Fluency in English
- Bachelor Graduates
- Preferably 1 year of technical support experience call center or a service center
- Excellent demonstrated customer service skills
- Knowledge and experience with Microsoft Windows Client Platforms (Windows 2000/XP/Vista)
- Professionalism, a pleasant manner and positive attitude
- Works well in a team environment


DESCRIEREA FIRMEI

COMPANY DESCRIPTION:

HUMANGEST GROUP va pune la dispozitie o gama variata de servicii: recrutare si selectie de personal atat pe perioada nedeterminata cat si determinata, in toate domeniile de activitate si pentru orice fel de calificari si nivel de experienta, administrarea contractelor de munca temporara, formare si integrare profesionala.