Job expirat
Description:
The overall responsibility of the position will be to make Outbound calls and to receive Inbound calls, handle e-mails, ensure consistent productivity and quality of service, maintain customer satisfaction.
Main Job Tasks and Responsibilities:
- Deal directly with customers either by telephone, or electronically
- Respond and resolve promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Verify and validate and manage customer accounts
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated departments
- Meet Quality and Productivity standards as imposed by the Client
- Record details of inquiries, comments, complaints and actions taken
- Communicate with other departments, as needed
- Be up to date with any changes in process and procedures
- Proficient in English/French/Spanish/German (written and spoken)
- bi-lingual is a plus
- “Can-do” approach - goal oriented person
- Able to multi-task
- Strong team player with commitment and a positive attitude
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
- Customer and detail oriented
- Adaptable and Proactive
- Willing to work in shifts
- Stress resistant
We Offer:
- A competitive salary package along with fidelity Programs
- Specialized product and Program Training
- Incentive Plans based on performance
- A young and dynamic environment
- The possibility of growing within the company
WPG ofera o gama completa de servicii de call center si outsourcing.
Ce ne deosebeste de orice alt tip de call-center este echipa dinamica si tanara, profesionalismul si dorinta de a face intotdeauna mai mult , mai bine, si mai eficient. Va oferim solutii flexibile, personalizate in functie de nevoile companiei dumneavoastra la preturi mai mult decat competitive. Serviciile noastre de inbound si outbound sunt furnizate la nivel international, in 8 limbi straine, si in orice domeniu, calitatea serviciilor noastre reprezentand cea mai buna recomandare.
