Job expirat
IDEAL CANDIDATE:
- To respond to all customer enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- Proficiency in French language
- Average english language knowledge
- Previous experience of or aptitude for Customer Service
- Good organizational skills
- A working knowledge of MS Word / Excel
- Excellent communication skills.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- Ability to adapt to a continuously changing environment and procedures.
- The opportunity to work in a dynamic environment, in an ambitious and talented team
- Professional training, opportunities to develop your carrier and to grow in SupportSave