Europe IT Service Desk Analyst

GENPACT ROMANIA

19-01-2015 | EXPIRA LA 18-02-2015

Job expirat

RESPONSABILITATI

How about being the single point of contact in IT matters for our employees across Europe?


CERINTE

Either by phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated!
How can you make a difference? Understand your team needs and exceed its expectations with a friendly and can-do attitude.
• Providing support for user requests around hardware, software, network and service issues
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries
• Highly customer oriented behavior and way of working


DESCRIEREA FIRMEI

Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.

Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.

That's why we are known to GENerate imPACT.