Job expirat
1. Desfasoara activitati pe linie de dispecerat, monitorizand permanent incidentele comunicate prin “call center”, “e-mail service” si de structurile teritoriale ale companiei pentru lucrarile suplimentare (interventii preventive/corective), solicitate de catre beneficiarii de mentenanta, efectuand cronologic si etapizat operatiunile prevazute in procedurile de lucru.
2. Raspunde de introducerea in baza de date, corect si la timp, a informatiilor referitoare la contracte/clienti necesare desfasurarii activitatii specifice de mentenanta.
3. La inceperea programului, verifica mesajele primite la dispecerat prin canalele mentionate la pct. 1 si procedeaza, dupa caz, la actualizarea starii incidentelor aflate in lucru, implementand modificarile transmise pentru fiecare situatie in parte. Operatiunea de actualizare a starii incidentelor se va efectua continuu si operativ, in functie de datele noi comunicate.
4. Tine legatura permanent cu Managerii Operationali / Sefii Punctelor de Lucru / Echipele mobile sau cu tehnicienii de service, telefonic sau prin e-mail, pentru cunoasterea situatiei incidentelor si le solicita date si informatii in acest sens.
5. Actualizeaza permanent planificarea interventiilor preventive, conform specificatiilor contractuale, si transmite instiintari in teritoriu cu privire la termenele de interventie.
6. Intocmeste rapoarte, situatii statistice si documente centralizatoare, le prezinta spre avizare Sefului Dispeceratului si le transmite, dupa caz, conducerii sau altor departamente din structura, pentru a fi valorificate.
a) Studii: medii / superioare
b) Experienta profesionala: minim 1 an experienta intr-o pozitie similara;
c) Experienta in relatii cu clientii si gestionarea unor situatii diverse
d) Trasaturi de personalitate: Extraversie, Amabilitate, Constiinciozitate, Stabilitate emotionala, Autonomie, Sociabilitate, Dinamism
UTI is a holding of powerful and flexible companies, capable of offering a wide and complex range of customized products and services.
UTI has a 21-year long experience on the national and international markets, its competencies in various fields are covered by its 4 business lines: Homeland and Defense Security, Information Technology and Communications, Traffic Management,
Construction and Facility Management and provides turnkey solutions for transportation, energy, oil & gas industry, government, local authorities, financial institutions, corporations and commercial sites. For the next five-year long period UTI has established bold strategic goals, such as listing to an European stock exchange and getting international brand recognition.
