Customer Support Representative with French & Spanish

Adecco Romania

08-12-2016 | EXPIRA LA 07-01-2017

Job expirat

RESPONSABILITATI

• Provide first level general support pre-sales and post-sales, telephone, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
• Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
• Order Management: enter, change, manage requests related to orders in cooperation with country representatives
• Provide support to the customers for commercial, technical and logistic returns product
• Provide support to the customers for solving the logistic and commercial complaints
• Proactive information communication
• Complete documentation and follow up on all commitments and customer details
• Actively create/modify CRM and knowledge databases
• Collaborate with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies and applications
• Participate in the interaction centre’s continuous improvement process
• Liaise between customers, After-Sales and Marketing


CERINTE

Adecco Professional Placement is looking for a Customer Support Representative with French & Spanish to join an important energy management company.

Requirements:
• Education: High School or University studies in a technical field
• 2-3 years of experience are requested
• Fluent in English, French and Italian
• Previous experience in customer support or sales is desirable
• Previous experience in the electrical field is an advantage
• Ability to multi task (logging queries while speaking with customers)
• PC skills (Microsoft, Windows, ERPs)
• Capacity to learn basic technical concepts is essential
• Excellent interpersonal, communications and time management skills
• Ability to work on own initiative, but also as part of a team
• Strong verbal and written communication skills are required
• Flexible and having the ability to learn quickly
• Previous CRM experience an advantage


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro